Cancellation policy

I want to cancel my order, what should I do?

In this section there are two cases:

I want to cancel my order and it hasn't left the gift shop yet:

In this case, Masteritem will cancel your order at no additional cost to you.

I want to cancel my order and it has already left the Masteritem facility:

If the order has left Masteritem premises, it will be treated as a withdrawal and you will have to bear the management costs.

How do I let Masteritem know that I want to cancel my order?

You have to contact us by email info@masteritem.es or by phone or WhatsApp 604 100 604.

What time do the orders leave the Masteritem facility?

All orders are dispatched from Masteritem's premises at 18:00 on the day you placed the order (working days).

Orders placed on Saturdays and Sundays are dispatched at 18:00 on the following Monday afternoon.

What are the management costs?

Management costs are equivalent to shipping costs.

If my order has not left the Masteritem facility and I confirm my order cancellation, how long will it take to get my money back?

A maximum of 14 working days.

If I confirm the cancellation of my order but it's already left the gift shop, how long will it take to get my money back?

Within a maximum of 14 business days of receipt of your return package at our facility.

How do I get my money back?

If you paid by credit card, Paypal or bank transfer, your money will be refunded using the same method as the purchase.

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