Cancellation policy

I want to cancel my order, what should I do?

In this section there are two cases:

I want to cancel my order and it hasn't left the gift shop yet:

In this case, Masteritem will cancel your order at no additional cost to you.

I want to cancel my order and it has already left the Masteritem facility:

If the order has left Masteritem premises, it will be treated as a withdrawal and you will have to bear the management costs.

How do I let Masteritem know that I want to cancel my order?

You have to contact us by email or by phone or WhatsApp 604 100 604.

What time do the orders leave the Masteritem facility?

All orders are dispatched from Masteritem's premises at 18:00 on the day you placed the order (working days).

Orders placed on Saturdays and Sundays are dispatched at 18:00 on the following Monday afternoon.

What are the management costs?

Management costs are equivalent to shipping costs.

If my order has not left the Masteritem facility and I confirm my order cancellation, how long will it take to get my money back?

A maximum of 14 working days.

If I confirm the cancellation of my order but it's already left the gift shop, how long will it take to get my money back?

Within a maximum of 14 business days of receipt of your return package at our facility.

How do I get my money back?

If you paid by credit card, Paypal or bank transfer, your money will be refunded using the same method as the purchase.

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