How to buy
Buying in www.masteritem.com it's very simple. All you have to do is follow these steps:
First, if you want to, since it's not compulsory, you can register as a customer. We're gonna need your name, email, and a password that you can make up that only you'll know.
To register on our website you must click on the “Register” button that you will find at the top right of our page.
Visit our catalogue, add to the cart the products you want to buy. When you add a product to the cart, a pop-up window will appear where you can choose between "View cart" or "Continue shopping". If you decide to click on "View cart", the next step will be to fill in your shipping data and in case the billing data is different from the shipping you can also fill them in so that you can receive the invoice with the correct data.
Below you will see the calculation of the shipping costs for your order.
Before confirming your order you will have a complete summary of the total cost of your purchase. You will see the items in your order, their price and shipping costs. If you are satisfied with everything you must know and accept the terms of service that we show just above the button “Confirm purchase”. Then we will send you an email with all your order details and once we receive the payment notification, except for the chargeback, we will prepare and ship your order.
We'll also notify you by email when your order leaves our warehouse.
You will receive your invoice by e-mail the morning after your order leaves our premises.
If you find it more convenient, you can also buy all our items by phone. Just pick what you want and call +34 604 100 604.
What countries do we ship to?
We are currently shipping to Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, the United Kingdom, and the Republic of Ireland. Czech, Romanian, Swedish.
Will I receive the same product I see in the photo?
Yes, you will.
Is it possible to receive regular information on my email with the latest news and offers from www.masteritem.com?
Yes, it is. All you need to do is sign up for our Newsletter with your email and you will be informed about the latest news from www.masteritem.com.
Can I subscribe to the Newsletter from www.masteritem.com?
In the same newsletter that you receive, you will be able to unsubscribe whenever you want and your email will be removed from our list.
How can I be sure that I have made my purchase correctly?
Once your order has been placed, you will receive a confirmation email. If you do not receive it, please contact us at info@masteritem.es or by phone or WhatsApp +34 604 100 604.
Can I remove any items from my order?
Yes, you can. You can delete unwanted items from the shopping cart as long as you have not processed the order.
Can I modify a confirmed order?
If you need to make changes to an order, please contact us by phone or WhatsApp +34 604 100 604 or by sending an e-mail to info@masteritem.es informing us which order it is and what changes you need to make. We'll be happy to attend to you.
If you extend your purchase and increase the amount, there are two ways to pay the difference: By bank transfer or via Paypal. It is not possible to pay the difference by card as the bank's POS does not accept partial payment of orders.
IMPORTANT NOTE: Please note that your order may have left our warehouse before you contacted us so you will not be able to modify your purchase.
How do I get my bill?
You will receive your invoice by e-mail the few hours after your purchase.
If you need to rectify any data on the invoice, please email us at info@masteritem.es the corresponding invoice number and the changes to be made. Our administrative team will process your request as quickly as possible and forward the new corrected invoice to you.
Can I cancel my order?
If you have made a purchase at Masteritem and want to cancel your order, before it has left our stores, we need you to contact us by phone or WhatsApp at +34 604 100 604 or through our email info@masteritem.es indicating your order reference and we will proceed with the cancellation immediately.
What should I do if I receive a defective item?
www.masteritem.com it only sells items in perfect condition, so if you receive an item with a manufacturing defect or due to a transport accident, please contact us at info@masteritem.es or by phone or WhatsApp to +34 604 100 604 and we will give you a solution immediately.
What should I do if I get the wrong article?
If you get an item you haven't ordered don't worry, contact us at info@masteritem.es or by phone or WhatsApp to +34 604 100 604 and we will give you a solution immediately.