Shipping Policy
How much does shipping cost?
For Ireland, shipping costs start at €24.99* (for selected products) and may increase depending on the product selected, the weight, volume or packages of your order.
*Note: If there is any offer or promotion on the shipping cost, this will be the one governed by said promotion or offer..
How long does it take to receive my order?
Delivery is made in 5 / 7 business days (excludes weekends), except large volume orders which may take a little longer.
1. The delivery times provided are for orders placed before 6:00 p.m., always counting working days (Monday to Friday); On Saturdays and Sundays we do not make deliveries and we do not prepare orders. For example, if you place an order on a Friday after 6:00 p.m., the delivery days will count from the following Monday, which is when your order will be prepared and shipped.
2. Orders are prepared and sent once payment is verified, that is, orders paid by card or Paypal will be prepared and sent immediately (as long as they fall within the range of orders placed before 6:00 p.m. and days). working days).
For orders made through bank transfer that are not through the La Caixa entity, they will be prepared and sent once we receive payment reflected in our bank account.
How can I track my order?
As soon as your order is sent you will receive an SMS from the agency assigned to the delivery in which you will receive the tracking of your order to be able to track it all through the platform from the transport agency.
However, if for any reason you do not receive this SMS, please contact our Customer Service department by writing an email to info@masteritem.es or by phone +34 604 100 604 and we will provide you with all the necessary information to be able to closely track your order.
With which agency will I receive my order?
We make all our shipments through the transport companies GLS and SEUR.
Where will my order be delivered?
You can receive it at the address you choose (home, work, etc.). As a general rule, the transport agency carries out door-to-door delivery, with the exception of some specific orders in which delivery is made at street level.
I have placed my order but I realized that I want to add one more product, do I have to pay the shipping costs again?
In this case, contact us by phone +34 604 100 604 or through our email info@masteritem.es as soon as possible, since if your order has not yet left our warehouse, we will be able to add your new product(s) to your previous order and this way you would not have to pay shipping costs again. But if your order has already left our warehouse, your order will be treated as a new order and therefore you will have to pay shipping costs again.
I want to receive my order in another country
At Masteritem we also ship to the following countries:
- Spain
- Portugal
- France
- Italy
- Germany
- Netherlands
- Poland
If your delivery address matches one of the above countries, to place the order under the conditions of your area you only have to change the language and country in the section on the top right.
On the other hand, we also ship to these countries:
- Austria
- United Kingdom
- Luxembourg
- Belgium
- Northern Ireland
- Denmark
- Rep. Czech
- Switzerland
- Greece
- Sweden
- Romania